University of Reading Student Services: Support and Help

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Moving abroad to study is exciting, but it can feel big too. The good news is that University of Reading student services are built to help you from day one. 

This blog gives you a simple map of the support on offer, so you know where to turn.

How University of Reading Student Services Are Organised

Most non-academic help starts at Student Services in the Carrington Building on Whiteknights Campus. Think of it as your front door to support.

The Student Services Reception is open Monday to Friday, 10:00 to 16:00. You can call 0118 378 5555 or email studenthelp@reading.ac.uk. The team will point you to the right service.

You can also use the Ask a Question form on the University website. Your question goes to the right team.

Each school also has a Support Centre. Student Support Coordinators there can help with course questions, such as how to submit an essay. Your Academic Tutor is another key contact.

Where to start if you feel lost

• Visit the Student Services Reception in the Carrington Building

• Send your question through Ask a Question

• Talk to your Academic Tutor or Support Centre

Academic Support and Study Skills

UK study may feel different from what you are used to. Essays, referencing and independent reading are a big part of it.

The Study Advice team is based in the Library. It offers study guides, videos and weekly webinars. It also offers one-to-one advice sessions, which are free for Reading students.

Topics include:

• Essay and dissertation writing

• Referencing and avoiding plagiarism

• Time management and exam preparation

• Presentation skills

Maths Support helps if a maths topic feels hard. Every subject also has an Academic Liaison Librarian. For English skills, the University runs an Academic English Programme.

New part 1 and foundation students can take Study Smart, an online course that eases the move into university study.

Wellbeing, Mental Health and Disability Support

Everyone has hard days, and moving far from home can add pressure. Reading has several services for this.

• Counselling and Wellbeing: free mental health support for all students. It starts with a triage appointment and a personal toolkit.

• Student Welfare Team: help with non-academic problems that affect your studies. This includes emotional and practical support.

• Wisdom app: free, confidential chat or video support, day or night.

• Disability Advisory Service: advice and support for disabled students, including those with long-term conditions.

You can read more about these in our guide to Student Support Services at the University of Reading. It goes deeper into who can use each service and how.

Support for International Students, Including Bangladeshi Students

Studying far from home brings special questions. The International Student Advisory Team is here for you.

This team is the only one at the University that can legally give UK visa and immigration advice. It also helps you settle into life in the UK.

You can book appointments in person, by phone or on a Team call. Log in to the RISIS portal to book. For general questions, email Int.Adv@reading.ac.uk. For visa questions, email immigration@reading.ac.uk.

The team also runs trips and events for international students. They are a good way to meet people and feel at home.

Tip for Bangladeshi students: Do not wait until a problem grows. Contact the team early with visa, arrival or settling-in questions.

Careers, Money and Accommodation Help

Careers and employability

The Careers team supports students with events, one-to-one meetings and online resources. You can find it on level 1 of the Carrington Building, or email careers@reading.ac.uk. It also runs the RED Award, a skills programme. Campus Jobs lists part-time work during your studies.

Financial advice

The Student Financial Support Team gives free advice on managing money. It can also help if you face unexpected hardship. Contact it at studentfunding@reading.ac.uk. Our post on Student Advice and Guidance at the University of Reading explains more about getting advice.

Accommodation and practical help

To change or cancel a room, email accommodationonline@reading.ac.uk. To report a problem, use the Halls Hotline webform. Urgent problems can be reported 24 hours a day on 0800 029 1984.

Our blog on Student Advice and Guidance at the University of Reading explains more about getting advice. 

Blackbullion: An online resource listed in the University’s money support leaflet. It is useful for building money skills while you study.

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Support for Bangladeshi Students via SGE

Shabuj Global Education (SGE) is your trusted partner for studying in the UK. We help you at every step of your Reading journey.

• Expert Guidance: Choose the right course for your goals and entry requirements.

• Application Made Easy: From document checks to personal statement review, we help your application stand out.

• Visa and Pre-Departure Help: Get step-by-step support for your UK student visa and prepare with confidence.

• Ongoing Support: Even after enrolment, SGE keeps guiding you toward academic and career success.

Bangladeshi students get a smooth, safe and fully guided admission process.

Know Your Support Before You Arrive

Knowing about student support at the University of Reading before you start makes university life easier. You will know where to get study help, wellbeing support and visa advice. Save the main contact details now and use them early.

Ready to start your UK journey? Fill out our form and let’s begin your application.