Emergency Contacts and Crisis Support at Exeter

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Knowing the right Emergency Contacts can make a stressful situation much easier to manage. At the University of Exeter, students have access to emergency services, NHS 111, campus security and other support routes. This guide explains what to do in an emergency and where students can find Crisis Support when urgent help is needed.

Emergency vs Non-Emergency Situations

The first step is deciding whether a situation is an emergency or something that can be handled through a non-emergency service.

A serious or life-threatening situation requires an immediate response. The University of Exeter advises students to call 999 for emergency police, fire, ambulance or coastguard services.

For situations that are urgent but not life-threatening, students may need a different service. For example, NHS 111 can provide medical advice and support when a student is unwell or unsure which healthcare service to use. NHS 111 is available 24 hours a day, seven days a week.

A simple way to remember the difference is:

Understanding these differences before an emergency happens can help students act quickly instead of searching for information under pressure.

Important Emergency Contacts at Exeter

Keeping key numbers saved on your phone is a simple preparation step. The University provides different contacts for emergency services, healthcare and campus security.

Emergency Services: 999

Call 999 when there is a serious or life-threatening emergency involving the police, fire service, ambulance or coastguard. The University specifically advises students to use 999 for genuine emergencies.

When calling, be prepared to explain:

• Your name

• Your location

• What has happened

• What type of help you need

• Any important information about people involved

If you are on campus and need an ambulance because of a medical emergency, the University advises calling 999 first and asking for an ambulance. You should then contact the relevant campus security team.

NHS 111

NHS 111 is designed for situations where students need urgent medical advice but the situation is not a life-threatening emergency.

The University states that students can call 111 or use the NHS 111 online service. NHS 111 is available 24 hours a day, seven days a week. It can also provide mental health support by selecting the mental health option.

For international students who may be unfamiliar with the UK healthcare system, NHS 111 can be particularly useful when they are unsure whether they should contact a GP, use an urgent care service or seek emergency treatment.

The University's international student healthcare guidance also explains that 999 is appropriate for urgent medical attention in an emergency, while NHS 111 can advise when students are unsure about the right service.

Campus Security Emergency Numbers

For students on Exeter campuses, Estate Patrol provides 24-hour security support throughout the year.

The University's current contact details are:

• Estate Patrol emergency: 01392 722222

• Estate Patrol routine: 01392 723999

• Email:e.patrol@exeter.ac.uk

Estate Patrol operates 24 hours a day, 365 days a year and provides security, safety and welfare support across the Exeter campuses.

For a serious emergency, however, Estate Patrol should not replace the emergency services. If someone needs an ambulance, police or fire service because of a serious emergency, call 999 first.

Penryn Campus

Students studying at the University of Exeter's Penryn Campus in Cornwall have different campus emergency contacts.

The University's current guidance lists:

• Emergency: 01326 254444

• Safety and Security: 01326 254444 or other campus support numbers depending on the situation

• 999: for emergency police, fire or ambulance services

Students at Penryn should save the appropriate campus number before they need it.

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Medical Emergencies and Crisis Support

Medical emergencies can happen unexpectedly, so students should understand which service to use.

The University explains that A&E or 999 is appropriate for serious or life-threatening conditions. Examples given by the University include severe bleeding, breathing difficulties, severe chest pain, severe burns, serious allergic reactions, major trauma and loss of consciousness.

For urgent but non-life-threatening medical problems, students can use NHS 111 for advice. The service can help students understand what type of medical care may be appropriate.

Mental Health Crisis Support

If a student is experiencing an urgent mental health situation or is concerned about their immediate safety, the University directs students towards urgent support options.

For students in Exeter and Devon, NHS 111 can provide urgent mental health support through the mental health option. The University states that this service is available 24/7.

For a life-threatening emergency, students should call 999. The University also explains that Wellbeing Services are not an emergency email service, so students should not wait for an email response when immediate help is required.

The key point is simple: urgent situations need an urgent response. Students should use emergency services when necessary rather than waiting for a routine appointment.

Lost Property and Incident Reporting

Not every problem requires an emergency call. The University provides separate routes for reporting incidents, concerns and lost property.

For incidents, students can use the University's Support and Report service. Students can report something formally, informally or anonymously. The service covers concerns such as bullying, harassment, hate incidents, discrimination, sexual misconduct and other harmful behaviour.

Students can also report certain campus incidents directly through the University's Estate Patrol incident reporting service. The University's reporting form asks for information such as the location, incident details and whether the police were informed. In an emergency, the form clearly directs students to call 999.

Lost property is handled separately. If a student loses an item, the University provides a lost property enquiry process where the item can be registered. Valuable items found on campus are kept securely according to the University's lost property arrangements.

The important distinction is that lost property is not an emergency, while a serious threat to someone's safety should be treated as an emergency.

Preparing for Emergencies

The best time to prepare for an emergency is before one happens. Students do not need to memorise every university procedure, but they should know the main contacts and understand when to use them.

Before starting university, students should:

• Save 999 in their phone.

• Save the Exeter Estate Patrol emergency number: 01392 722222.

• Save the Estate Patrol routine number: 01392 723999.

• Learn how to contact NHS 111.

• Download and register for the SafeZone app if available to them.

• Learn the emergency arrangements for their accommodation.

• Know their campus location and accommodation address.

• Keep their phone charged when travelling around campus.

• Read the University's emergency guidance.

SafeZone is particularly useful for students on campus because it can connect users with the campus security team when they request help. The app can share the user's location with the response team when an alert is raised.

Resource:SafeZone App provides a short explanation of how the app works and its emergency alert features.

For international students, it is worth preparing these details before arriving in the UK. Emergency systems can work differently from those in your home country, so knowing the correct UK numbers can prevent confusion.

Support for Bangladeshi Students via SGE

For Bangladeshi students preparing to study at the University of Exeter, Shabuj Global Education (SGE) can provide guidance throughout the university application journey.

SGE support can include:

• Expert Guidance: Help choosing a suitable Exeter course based on academic background, entry requirements and future goals.

• Application Support: Assistance with document checks and personal statement preparation.

• Visa and Pre-Departure Help: Step-by-step guidance for preparing for the UK student visa process and getting ready for departure.

• Ongoing Support: Continued guidance as students progress through their university journey.

Understanding Emergency Contacts and Crisis Support is one part of preparing for life in the UK. Students should also know how to access their university services, healthcare options and campus security before they arrive.

To discover how wellbeing services, safety initiatives, and student support work together, read our Student Wellbeing and Campus Safety at Exeter guide.

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Be Prepared, Stay Safe

Knowing the right Emergency Contacts before you need them can make a difficult situation easier to manage. At Exeter, students can use 999 for serious emergencies, NHS 111 for urgent non-life-threatening medical advice, and Estate Patrol for campus security support. Save the key numbers, understand the difference between emergency and non-emergency situations, and make sure you know where to get help when you need it.