Campus Security at Exeter: Key Services for Students

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Feeling safe is an important part of enjoying university life. Campus Security at Exeter: Key Services for Students explains the main safety services available at the University of Exeter, including Estate Patrol, SafeZone, emergency assistance and ways to report safety concerns.

Understanding Campus Security at Exeter

The University of Exeter has dedicated security services to help maintain a safe and welcoming environment across its campuses. For students at the Exeter campuses, Estate Patrol is the University's mobile, response-based security service.

Estate Patrol covers security, safety and welfare matters for staff and students and operates 24 hours a day, 365 days a year. Students can contact the team when they need security-related help or advice on campus.

This means students do not have to deal with a serious safety concern alone. Knowing how to contact the right service before an emergency happens can make it easier to respond calmly when help is needed.

For general information about the wider range of services available to Exeter students, see our guide to Essential Student Services at the University of Exeter.

Who provides campus security?

Estate Patrol is the main University security team for the Exeter campuses. The team is available throughout the day and night and responds to a range of security and safety situations.

Students can contact Estate Patrol for:

• Security concerns on campus

• Urgent assistance

• Safety-related advice

• First-aid assistance

• Concerns about personal safety

• Other situations where campus security support is appropriate

The University also provides digital safety tools that allow students to contact the security team quickly.

Key Security and Safety Services

Students have several ways to access safety support at Exeter. Understanding the difference between these services can help you choose the right option when something happens.

Estate Patrol

Estate Patrol is the University's main campus security service at Exeter. The team provides a 24-hour response service and can assist with security, safety and welfare matters.

There are two important numbers students should save:

For Exeter campuses, the University's current contact information lists 01392 723999 for routine Estate Patrol contact and 01392 722222 for emergencies.

SafeZone app

SafeZone is a free app used by the University to connect students and staff with Estate Patrol while they are on campus.

The app allows students to request advice or urgent help. When an alert is made on campus, the system can provide the team with information about the student's situation and location so that they can respond more effectively.

The University's SafeZone guidance explains that students can use different functions depending on their situation. These include emergency alerts, first-aid alerts and contacting Estate Patrol for help.

For example, the Help Call option can be used when a student wants to contact campus security about a safety concern or suspicious activity.

Students should download SafeZone and understand the basic functions before they actually need it.

Emergency and Urgent Assistance

Knowing what to do during an emergency is more important than memorising every campus safety procedure.

If there is an immediate emergency involving serious danger, injury, fire or another situation requiring emergency services, students should contact 999.

The University specifically advises students with an accident or medical emergency on campus to call 999 and ask for an ambulance first, and then contact the campus security team through SafeZone or Estate Patrol.

For Exeter campuses:

• 999: Emergency services

• Estate Patrol routine: 01392 723999

• Estate Patrol emergency: 01392 722222

• SafeZone: Digital alert and campus security support

The order matters in a serious emergency. Do not delay contacting 999 because you are trying to reach campus security first.

When should students use SafeZone?

SafeZone can be useful when a student needs urgent help on campus but the situation does not necessarily require a direct 999 call.

According to the University's SafeZone guidance, students can use the emergency function if they or another person are threatened, assaulted, robbed or injured. The First Aid option can be used when someone needs medical assistance. The Estate Patrol help function can also be used for safety-related concerns, including suspicious activity.

This makes the app particularly useful for students who are still becoming familiar with campus.

Reporting a Safety Concern

Not every safety concern is an emergency. Students may notice something that creates a health, safety or security concern but does not require immediate emergency assistance.

The University provides an online University Incident Report Form (HSI01) for reporting incidents and raising health and safety issues.

The right reporting method depends on the situation.

For immediate danger

Call 999 if emergency services are required.

You can then contact Estate Patrol through its emergency number or SafeZone when appropriate.

For an urgent campus security issue

Use the Estate Patrol emergency contact or SafeZone if you need urgent campus security assistance.

For a non-emergency concern

Students can contact Estate Patrol using its routine number or use the University's relevant reporting system.

The key point is to avoid treating every situation in the same way. An emergency requires an immediate response, while a non-urgent concern can be reported through the appropriate University channel.

Staying Safe on Campus

Campus security is not only about what happens after an incident. Students can also take simple steps to reduce risks in everyday life.

The University provides a Campus Safety Guide covering areas such as safer walking routes, CCTV, personal safety and securing personal property.

The University also identifies safer walking routes around the Streatham and St Luke's campuses. These routes have enhanced lighting and CCTV coverage in relevant areas, with green floor markings and signs helping students identify them.

Students can make sensible use of these resources by:

• Keeping their phone charged when travelling around campus

• Saving important security numbers

• Downloading and setting up SafeZone

• Paying attention to their surroundings

• Using well-lit routes where possible

• Keeping valuable belongings secure

• Reporting suspicious or concerning situations

• Asking for assistance when they feel unsafe

These habits do not mean students should constantly worry about their safety. They simply help students know what to do if something unexpected happens.

Personal safety and belongings

Students should also take reasonable care of personal belongings such as phones, laptops, wallets and bags.

The University's safety information includes advice about securing property and personal safety. Students can also contact Estate Patrol if they have a security concern.

For international students, this is particularly useful because university life may involve carrying important documents and expensive electronic equipment. Keeping belongings secure and knowing where to report a problem can prevent a small incident from becoming more complicated.

Resource for Personal Safety

Personal safety at university can involve simple habits such as staying aware of your surroundings, protecting personal belongings and knowing how to seek help when needed. Being familiar with basic safety practices can help students feel more prepared in a new environment.

Resource:Safewise - College Campus Safety

What New International Students Should Know

For students arriving from Bangladesh or another country, UK emergency procedures may be unfamiliar at first.

Before travelling to Exeter, students should save the main emergency contacts on their phone. It is also sensible to download SafeZone once eligible to use the University system and become familiar with its basic functions.

New students should remember these key points:

999 is the UK emergency number. It can be used for police, fire and ambulance emergencies.

Estate Patrol is the University's campus security service at Exeter. The team operates 24 hours a day, 365 days a year.

SafeZone provides another way to request help on campus. It can alert Estate Patrol and provide information about your location when you use the relevant alert.

Students should also check the University's current safety information after arriving because contact details, services and procedures can change.

A useful safety resource

SafeZone is the technology used by the University of Exeter to connect people on campus with its safety and security team. The official SafeZone website provides general information about how the platform works.

SafeZone official website

You do not need to study every feature before arriving. The most useful step is to understand that the app can connect you with campus security when you need assistance.

Support for Bangladeshi Students via SGE

For Bangladeshi students preparing to study at Exeter, understanding safety arrangements is one part of preparing for life in the UK.

Shabuj Global Education (SGE) can support students through the wider Exeter application journey.

Expert Guidance

Choose a suitable course based on your academic background, goals and entry requirements.

Application Support

Get help with application documents, document checks and personal statement preparation.

Visa and Pre-Departure Help

Receive guidance while preparing for your UK Student Visa and getting ready to travel to the UK.

Ongoing Support

SGE can continue to guide students as they move from the application stage towards university life.

For students travelling from Bangladesh, being prepared before arrival can make the transition easier. Knowing who to contact for urgent safety concerns is one small but important part of that preparation.

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Practical Campus Safety Checklist

Before starting university, keep this simple checklist in mind:

• Save Estate Patrol's routine number: 01392 723999

• Save Estate Patrol's emergency number: 01392 722222

• Remember the UK emergency number: 999

• Download SafeZone when available to you

• Learn how to send an alert through SafeZone

• Read the University's Campus Safety Guide

• Know where to find safer walking routes

• Keep valuable belongings secure

• Report safety concerns through the correct University channel

• Do not delay calling 999 during a serious emergency

You do not need to memorise every safety rule. The most important thing is knowing where to find help and which service to contact for different situations.

Stay Prepared and Know Where to Get Help

Understanding Campus Security at Exeter: Key Services for Students can help new and current students feel more prepared for university life. Estate Patrol, SafeZone, emergency services and University reporting channels give students different ways to seek help, report concerns and respond to safety issues.

For international students, learning these basic contacts before arriving can be especially useful. Save the numbers, download SafeZone and keep the University's official safety information available when you need it.

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